Log out and log back in
It's possible your app simply needs to refresh. To do this, log out of the Life Steps app from the My Account menu, then log back in.
It can take up to 24 hours for our system to sync with the YL database. Please allow some time for this update to take place.
Registered under another Life Steps user
Our system automatically assigns new YL members to the closest Life Steps PRO user or the Enroller.
In this case, you can add the member using their YL Member ID using these steps: Individual Import.
You can learn more about how Contacts and Contact Tasks are assigned here: Supporting Users
Still need help? Contact Support by following these steps.