We want every member to have the support they need to thrive in their YL journey--whether they are building a YL business or enriching their lives with YL products. We've built our Contacts system to help connect users together so that everyone has someone supporting them that is active and contributing to their YL journey. We want the Contact system to accomplish two main things:
Every member has active and personal support
Every Supporting User receives guidance through Tasks on how to support
Because we know downlines are not all the same and many YL members are not on Life Steps, we have tried to make this system work best for everyone without being overwhelming for anyone. Here's how it works:
ONLY SUPPORTING USERS RECEIVE CONTACT TASKS
You've seen Tasks in your Task list that are connected to your Contacts. That means that you are that member's supporting member. You will receive Tasks that help guide you in helping that Contact.
If you don't see Tasks for a certain Contact it means you are not the supporting user and another Life Steps user is. You are still able to have an individual in your Contact list, but you will not receive Tasks for them unless you are the supporting user.
SUPPORTING USERS MUST BE LIFE STEPS PRO SUBSCRIBERS
Because the Contacts system is a part of the PRO feature set (learn more here: PRO Features), in order for a User to be a Supporting User for any member, they must be a PRO subscriber.
DEFAULT SUPPORTING USERS
If you have a new YL member that you have enrolled, we will automatically add them to your Contact List. You will automatically be assigned as their Supporting User and start receiving Tasks for them.
BECOMING A SUPPORTING USER
The Enroller of a member will be the default Supporting User. However, we allow a user to become the Supporting User if they are closer to the new member in the downline. If you are closer to the new member and want to become the Supporting User, navigate to the Contact in your Contact list (if you don't see the user you can import them using their YL member ID), tap on their name to view the Contact details, scroll to the bottom, and tap the switch titled "Receive Tasks for Contacts."
You can only do this if you are closer to the member than the Enroller in the downline. Otherwise, the Enroller will be the Supporting User.
You can import contacts by tapping the "+" button in the top right of the Contacts screen. You are able to import your FIRST LEVELS and your PERSONALLY ENROLLED.
When you import your Contacts you will automatically be the Supporting user for those contacts, unless another user is closer to them in the downline and is already the Supporting User.
There may be other contacts you wish to add that are in your downline. You can add these members by tapping the "+" button in the top right and typing in their member number in the pop up box and tapping "FIND MEMBER".
Because many users have thousands of individuals in their downline, and we want the Contact Lists to contain individuals you personally interact with, we do not provide a means to instantly import one's entire downline.
MAKE SURE YOUR DOWNLINE IS SUPPORTED
While we hope to have everyone in YL using Life Steps, we know many do not. This means if someone signs up for YL, but their Enroller is not on Life Steps, we will not assign them to a Supporting User.
The best way to make sure your entire downline is supported is to encourage the leaders in your downline to get on Life Steps! That way you know that the users under them have Supporting Users and that your leaders are getting the guidance they need to properly support the members under them.
We are continuing to make the Contacts and Tasks system more and more useful. Thank you for your patience as we do this. As always, if you have any questions or feedback we would love to hear from you. The best way to reach us is in the Support center through your app or User Dashboard.
Thank you for being a part of the Life Steps family! We love serving our users and appreciate you working with us to make Life Steps the best YL tool available!