My member ID isn't recognized

Some may see this screen when attempting to log in for the first time...


We couldn't find your member number in our list of supported teams. The Life Steps App is currently piloting to a few Young Living teams, but we're continuing to expand to more teams so watch for announcements from your upline and check back with us soon. If you just joined Young Living, please wait a few hours before joining Life Steps. If you have any other questions please email us


This just means our system doesn't recognize your member ID yet.

If you signed up for Young Living recently try logging in again after a couple hours.

Sometimes it takes a little while for YL to send us all of their most updated data. If you are a new YL member, or if you have a brand new member you are trying to sign up with Life Steps, try waiting a few hours and attempting to log in again.

Tell your leaders to get your team on Life Steps!

The Life Steps app is currently only available to those in the downline of April Pointer, Courtney Critz, Callie Shepherd, or Monique McLean.

We are working to add more teams as quickly as possible in the future. If you know your closest RCD you can also mention us to them. Our marketing team would love to connect with them.


Tell your leader to visit


Email your leader and add us with the address and we'll walk them through the app and how they can get access for their team!


Still need help? Contact Support by following these steps.